CallVault Overview

When potentially dealing with thousands of calls every day, it can be extremely difficult to keep track of every conversation and interaction that has taken place within your contact centre.

So a solution is needed that ensures you have a record of every conversation, and allows for full PCI compliance, yet ascertains that a crucial exchange on a call is never missed.

CallVault is a hardware-based recording system completely independent from your telephony platform. It sits between any telephony platform and the outside world, recording every inbound and outbound call before storing it securely on the server.

One CallVault box will store 77,000 hours of calls as standard.
Backups run automatically on a daily basis at a scheduled time.
The entire unit runs on a robust UPS ensuring that, in the event of a power failure, the unit shuts down gracefully, rather than coming to an abrupt stop.
The system is monitored 24/7 by our heartbeat license, so that if the unit ever fails our support team are notified immediately.