Features & Benefits
CallVault offers the following functionalities:
- Call Search - allows you to search calls based on different criteria; for example by date, duration or by agent.
- Quick Label - businesses can label CLI or DDI numbers with friendly labels, allowing for a more intelligent and
direct searching of calls.
- Email Calls - providing the ability to email calls directly from the user interface.
- Security and Permissions - access is controlled to restrict what different users are able to listen to.
- Listen Live - users can listen to live interactions as they happen, without disturbing the agent on the call.
- Pause and Resume - using automatic script triggers sensitive data can be collected, including bank/credit details.
- Suite of Standard Reports - the ability to monitor and analyse key areas such as call answer time, abandoned calls
and outbound call durations.
- Premise or Hosted - your solution can be on-site or hosted by us; the quality and data protection will be exactly
the same, whichever option you choose.
CallVault can rapidly enhance your business by:
- Ensuring you have recorded verification of all calls for dispute resolution.
- Using calls to train and develop your staff and their telephone skills. Best practice can be highlighted, as well
as areas for improvement.
- Securely recalling calls from any location via the web based interface and playback feature.
- Verifying successful calls such as orders, appointments and leads to ensure validity.
- Adhering to regulatory bodies and procedures.
- Recordings can be tagged for automatic sending via email.
