Features & Benefits
In keeping with the CallScripter philosophy, CallVault uses an entirely web based interface that is intuitive yet simple to use. Users are able to listen to calls from anywhere on your network through a standard internet browser, allowing you to retain control wherever you are located.
Benefits
By recording every call that your business makes or receives, you can rapidly enhance your business in the following areas:
- Ensure that you have recorded verification of all calls for dispute resolution;
- Use calls to train and develop your staff and their telephone skills. Best practice can be highlighted, as well as areas for improvement;
- Monitor levels of customer service and even score calls;
- Verify successful calls such as orders, appointments and leads to ensure validity;
- Compliance with Regulatory Bodies;
- Proven to reduce personal use of the business phone system;
- Web based interface and playback, without the need for any special software, allows calls to be securely recalled from any location;
- Fully integrated into the CallScripter product suite, allowing you to tag recordings to Call Data for automatic sending via email.
Features
- Call Search allows you to search calls based on many different criteria;
- Email Calls providing the ability to email calls directly from the user interface;
- Security & Permissions control access to restrict what different users can or can't listen to;
- Quick Label allows businesses to label CLI or DDI numbers with friendly labels. This in turn allows for more intelligent searching of calls;
- Suite of Standard Reports available out of the box. Allows you to monitor many important areas such as call answer time, abandoned calls, outbound call durations;
- Listen Live allows users to listen to live calls as they happen without the knowledge of the people on the call.